11 tech trends you can bet your customer experience budgets on

Editor’s note: If you think that employee experience should reflect your customer experience then you you may be interested in these trends. What if learning adopted some of these trends?

How Brands Design Customer Experiences Of The Future

Editor’s note: This look at how customer experience is developing casts a light on what the employee experience might also look like – if we consider the two to mirror each other. What could/would the employee experience look like and what part will learning have in shaping that?

Customer Journey Mapping – the heart of Digital Transformation

Editor’s note: Two things on this 1) if you are interested in the employee experience then this is worth looking at – there is a lot to learn from customer experience and 2) shouldn’t learning initiatives be aligned to the customer journey anyway?