Editor’s note: This look at how customer experience is developing casts a light on what the employee experience might also look like – if we consider the two to mirror each other. What could/would the employee experience look like and what part will learning have in shaping that?

Editor’s note: Two things on this 1) if you are interested in the employee experience then this is worth looking at – there is a lot to learn from customer experience and 2) shouldn’t learning initiatives be aligned to the customer journey anyway?