In 2007, when Katharine Nice started working in the training department at Shelter, Gordon Brown was prime minister, the first iPhone had recently been launched and the ban on smoking indoors was just coming into force: “Although it was only just over a decade ago, it really was a different world,” she says.
Like many others at the time, she and a colleague focused on training courses: “People would call us up and ask for a course and we would say, yes of course we can help you with that. On a really good day, we would pull some of their learning needs together. But that was a really good day.”
