Closing the capability gap in the time of COVID-19

The COVID-19 crisis has reminded business leaders that a more capable workforce creates more resilient companies. Even before the pandemic struck, organizations faced a dizzying pace of change and the ever-present risk that today’s best-performing companies could be tomorrow’s vanquished ones. Against this backdrop, the virus and its shocks have shown how the capabilities and mindsets of an organization’s workforce provide a foundation for resilience and successful adaptation.