Managers are knowledge workers, people who ‘think for a living’. They can get promoted to managerial positions because they excel at functional skills, contributing to the organization’s core mission above and beyond expectations. However, newly promoted managers carry the burden of becoming accountable for managing people well, while being pressured from the top to bring results and show they measure up to the new status. Soft skills become essential to support, supervise and motivate people to be great employees. But how does this behavior look from below? Is there any low-cost option for business leaders to improve productivity through managerial behavior?
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