Chatbot that overturned 160,000 parking fines now helping refugees claim asylum

Editor’s note: I’d call this performance support and is an example of what chatbots could do to revolutionise performance support at work.

Clippy and the History of the Future of Educational Chatbots

Editor’s note: We didn’t like Microsoft’s Clippy and we like asking others for help. Bots aren’t new, as this article explains, but can they deliver something useful around performance and learning? That remains to be seen.