When it comes to new innovations in technology, the third sector typically often lags behind others. This is understandable, of course, as with greater financial challenges, investment can be a daunting prospect.
Luckily – largely thanks to the Facebook Messenger platform – many charities are starting to realise that chatbots can be a simple, straightforward, and highly effective tool for online engagement.
So, just how are charities using chatbots, and what can they achieve? Here are a few of the best examples.