It’s never going to happen. #email will be here for a long time still, so get used to living with it. Social Business systems that can’t cope with email will die a long time before email will.
The reason for this is that, in the entire history of new media from the invention of speech onwards, newer and further developed types of media never replace the existing modes of media and their usage patterns. Instead, a convergence takes place in their field, leading to a different way and field of use for these older forms. The diagram above shows how mewdia generations have gone in News, it will be no different for Business communications. (Source Baekdalmedia.com)
Curated from www.broadstuff.com