In this post I want to look at how individuals might make use of chatbots to build smart Professional Ecosystems, and how organisations might use them to provide intelligent access to their own content and services as well as offer personalised support to individuals.

First a bit of background: two things have happened recently that are considered to be big turning points. Firstly, use of mobile devices has now exceeded use of desktop machines to access the Internet, and secondly, people are now spending more time in messaging apps than in social networks.  This has led to predictions that messaging apps are destined to be the platforms of the future, but more than that,



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Interesting piece from Jane Hart on chatbots and how they could be used as a learning technology.


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