2 minutes

Lipstick on a pig: Josh Bersin kicked things off – two statements struck me as especially interesting: “Everybody is turning into an employee experience vendor” and “productivity and engagement are basically the same thing”. If Josh is right, and the race is on to capture employee attention and engagement, then vendors have yet to figure out how to do that. Hardly surprising, since most have made money selling HR ‘enforcement’ systems, and the whole idea of putting the user at the heart of the design is profoundly counter-cultural. So there was much talk of ‘design thinking’ and ‘being human’, which – for the most part – amounted to putting the same old process on a smartphone.


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