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Staff working from home for fashion retailer Next have been “stultified” by boring online presentations and missed out on office camaraderie, the company said.

Next said that overall, the impact of the pandemic on business had been “expensive and miserable”.

But it had also seen some advantages from the upheaval, it added.

Next said it expected some home working to continue and that the balance would “evolve over time”.

Along with all “non-essential” retailers, Next was forced to close its doors when the pandemic struck. But it continued to meet online orders after overhauling work practices at its warehouses to allow for social distancing.


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