Editor’s note: This short guide on performance support provides all you need to know about this approach to workplace learning: its history, definitions, its value and an example of performance support in action.
Editor’s note: A really great video from Nick-Shackleton-Jones and Nick Welch that explores user experience and performance support. Makes a powerful point about how L&D can best support employees in their moment of need.
Very interesting read on performance support. You may find the difference between blackbox and glassbox performance support useful when designing these types of interventions.
Editor’s note: Train, transfer, sustain is the journey to competence, says Bob Mosher. But L&D tends to get stuck in training.
Here are edited tweet highlights of the Chat2lrn Twitter chat on revolutionising L&D. [View the…
Here are our curated tweets from the Chat2lrn Twitter chat on #performance support. [View the…
Editor’s note: Frank Nguyen on the history and development of performance support and how organisations are designing it in to the learning process.
Editor’s note: A range of reasons to use performance support, from fear to it’s happening anyway. So, to stay relevant L&D must embrace it now . . .
Editor’s note: Tom Spiglanin’s exploration of performance support. It’s an experiential thing not formal training, he says.
Editor’s note: Clark Quinn looks at performance support and looks at the opportunities to use it for wider learning versus in the moment productivity gains.
Editor’s note: The last line of Julian Stodd’s post sums it up well: ‘It’s better to fit our solutions into the behaviours that are exhibited already than to try and modify those behaviours to fit our design.’
Performance support is very much on the agenda for L&D teams. Attendees at Learning Live…
Editor’s note: Clark Quinn provides a great mindmap from Bob Mosher’s keynote to the Performance Support Symposium.
Editor’s note: Marc Rosenberg provides a short analysis of where performance support has come from and where it is now. This is a hot area for L&D as the focus shifts from training to helping colleagues as they perform their day-to-day tasks.