Chatbot that overturned 160,000 parking fines now helping refugees claim asylum

Editor’s note: I’d call this performance support and is an example of what chatbots could do to revolutionise performance support at work.

Training Professionals Beware: Your Limited View of Learning

Editor’s note: Train, transfer, sustain is the journey to competence, says Bob Mosher. But L&D tends to get stuck in training.

Revolutionise learning and development – curated #chat2lrn tweets

Here are edited tweet highlights of the Chat2lrn Twitter chat on revolutionising L&D. [View the story “Revolutionise learning and development – curated chat2lrn tweets” on Storify]

Curated tweets from the #chat2lrn Twitter chat on performance support

Here are our curated tweets from the Chat2lrn Twitter chat on #performance support. [View the story “Curated tweets from chat2lrn Twitter chat on ‘making the most of performance support” on Storify]

Twenty-five years later: performance support adoption

Editor’s note: Frank Nguyen on the history and development of performance support and how organisations are designing it in to the learning process.

Five reasons to use performance support

Editor’s note: A range of reasons to use performance support, from fear to it’s happening anyway. So, to stay relevant L&D must embrace it now . . .

Is Performance Support Training? Nah, No Way.

Editor’s note: Tom Spiglanin’s exploration of performance support. It’s an experiential thing not formal training, he says.

Performance support-ing learning

Editor’s note: Clark Quinn looks at performance support and looks at the opportunities to use it for wider learning versus in the moment productivity gains.

Mobile learning in action: informal performance support

Editor’s note: The last line of Julian Stodd’s post sums it up well: ‘It’s better to fit our solutions into the behaviours that are exhibited already than to try and modify those behaviours to fit our design.’

The challenges of moving towards performance support

Screen Shot 2012-10-11 at 13.29.15

Performance support is very much on the agenda for L&D teams. Attendees at Learning Live 2012 and World of Learning heard many speakers talk about it. At Learning Live, business psychologist and performance support advocate Nigel Harrsion was once again talking on the topic. Harrison also talked on the topic at last year’s World of […]

Bob Mosher Keynote Mindmap #PSS12

Editor’s note: Clark Quinn provides a great mindmap from Bob Mosher’s keynote to the Performance Support Symposium.

The fall and rise of performance support

Editor’s note: Marc Rosenberg provides a short analysis of where performance support has come from and where it is now. This is a hot area for L&D as the focus shifts from training to helping colleagues as they perform their day-to-day tasks.