Performance support is very much on the agenda for L&D teams. Attendees at Learning Live 2012 and World of Learning heard many speakers talk about it.
At Learning Live, business psychologist and performance support advocate Nigel Harrsion was once again talking on the topic. Harrison also talked on the topic at last year’s World of Learning conference.
In this interview, Harrison outlines some of the challenges of moving away from a solutions approach to delivering learning and towards a performance support approach.