When executives talk about “#knowledge management” today, the conversation usually turns very quickly to the challenge of big data and analytics. That’s hardly surprising: Extraordinary amounts of rich, complicated data about customers, operations, and employees are now available to most managers, but that data is proving difficult to translate into useful knowledge. Surely, the thinking goes, if the right experts and the right tools are set loose on those megabytes, brilliant strategic insights will emerge.
Curated from hbr.org
A 2015 reappraisal of knowledge management looking more closely at how to get to the knowledge you really need to help support the organisation. Interesting methodology here.